Frequently asked questions
How do I place an order?
Choose your pieces, color and size, and add them to your bag. At checkout, fill in your details and send the order via WhatsApp or email. Brenda will reply with the payment details.
How long does my order take?
Once you send the payment receipt, your piece ships within 10 business days.
Can I pick up in store?
Yes, at no cost, at Dinamic (Zona T) or La Casa de Juana (Usaquén), in Bogotá.
How do the 10% and 15% discounts work?
When you subscribe you get a 10% code for your first single-piece order. If you take 2 pieces or more, you automatically get 15% off your order.
Can discounts be combined?
No; the larger one applies, up to 15%.
Do you make pieces to measure?
Yes, for an additional $30.000 COP. Brenda will contact you to take your measurements at Dinamic or by video call.
Can I exchange a piece?
Yes, within 5 days of receiving your order, unworn, unwashed and undamaged. Made-to-measure or personalized pieces cannot be exchanged.
Which payment methods do you accept?
Today, Bancolombia bank transfer, Nequi and Daviplata. We are working on cards and PSE.
Do you ship outside Colombia?
Message Brenda on WhatsApp or by email before placing your order; she will tell you the options and the shipping cost to your country.
